ARUP's Core Values and Culture

Our Client Commitment Statement

ARUP supports our clients’ success by providing excellence and consistency in our delivery of services, by sharing knowledge, and by developing progressive laboratory technology.

Our Mission

Through excellence in laboratory testing, service, education, and research, ARUP’s mission is to continually improve patient care and support the mission of the University of Utah.

Our Vision

ARUP's vision is to be the reference laboratory of choice for community health care systems and the most responsive source of quality information and knowledge.


Our Core Values

Integrity First

Honor commitments; be honest and fair; have the courage to stand up for the needs of others.

Service Before Self

Provide prompt, courteous, respectful, and individualized service; be warm and caring; show concern; focus on "we" rather the "I"; be a positive ambassador for exceptional, selfless service.

Excellence in All We Do

Competence is the cornerstone of excellence; compassion, the foundation of our interactions; tenacity, the determination to do the right things right, the first time, every time, through empowered leadership.


The Five Pillars of ARUP Culture

ARUP is committed to providing the highest quality laboratory services to its clients while maintaining a culture of trust and respect for employees. The five pillars of ARUP culture reflect the day-to-day application of our core values, mission, and client commitment statements.

I. Provide Excellent Patient Care by Supporting Clients

  • Put the patient first.
  • Support clients.
  • Openly share experiences and expertise with others, and support, even applaud, their success.

II. Create a Good Working Environment

  • Treat people with mutual respect and support, both inside and outside the organization.
  • Set high expectations for selves and others.
  • Show compassion, appreciation, courtesy, and civility.
  • Whenever possible, make decisions through consensus.
  • Develop and reward individuals and teams.
  • Delegate, empower, and develop trust.
  • Create and maintain a safe, satisfying work environment.
  • Emphasize balance in life: work, wellness, and family.

III. Do the Right Thing

  • Be fair in all dealings.
  • Do the right thing—not necessarily the easiest or most popular.
  • Be honest and lead with integrity.
  • Comply with the law.

IV. Improve Continuously

  • Set challenging but achievable objectives for self and departments.
  • Keep professionally current and educate others.
  • Take initiative and ownership of issues; be available, responsive and accountable; provide service to others before self; admit mistakes and expeditiously take corrective action.
  • Engage in on-going research to further medical science
  • Take calculated risks and show innovation in managing change.
  • Regularly seek to improve communication skills.
  • Publish and present results and findings.

V. Act Responsibly

  • Practice fiscal responsibility.
  • Commit to high quality and professional excellence.
  • Balance the business needs of ARUP with the educational, academic mission of the University.
  • Hire the best applicants; train them; support them.